The idea of some customer service today is just funny. How can you have good customer service when the customer seems to never be right. When I call after waiting 3 hours for a repair service only to be told that it was rescheduled for tomorrow and that I will just have to deal with it I say customer service has went to being about company needs and not customers.

I guess every one of us has had an unpleasant customer service experience. Ours was with AT&T, they had cancelled a service we needed and then charged us more because we were not under this special plan. Calling them and talking to them has been such an ordeal... even though it is THEIR mistake, and they have finally admitted it.