I wouldn't buy a screw driver from Sears, that is how much I hate them. This post is a couple of years old, but still completely relevant. We bought a refrigerator and reported problems we were having with it to Sears within two weeks of it being delivered. They sent someone back out (we thought the guy was a technician, but apparently he was just another delivery person). He fiddled with the adjustments and said it was "fine." Fast forward about 11 months later and the thing dies. We spend $221 fixing the issue that the Sears technician said was the problem, but it still didn't resolve the issue. Over the course of several months, the fridge starts getting warmer and warmer. Finally, we realize there is a serious problem, call Sears again, and they send someone else out. Again, another problem is diagnosed (within the sealed system that falls under the full warranty). This new technician that comes out to fix the problem says is was the issue since it was delivered. The only reason it worked a little better after the first repair was because the technician refilled the freon that had been leaking out. This second technician spends 5 hours fixing it and it works for about a week. Slowly, over a couple of weeks, all the freon leaks back out (you could actually hear a hissing sound) and we now have a refrigerator that is room temperature. A new technician was supposed to come out today between 1 and 5 PM, but it is currently 5:30 and NO ONE has arrived as of yet. Sears is still telling us that they will try and fix whatever the problem is. So, bottom line is not only do they provide a VERY cheap product, but they also don't honor their own warranty. We asked for the fridge to be replaced within two weeks of it being delivered and Sears refused. Now they claim to have no record of that request. Folks, just stay away from Sears. We have lost about $300 worth of food and got sick after eating spoiled food (because the freezer was incrementally getting warmer, it was not initially apparent that food wasn't being frozen properly...we learned our lesson!). We lost an additional $221 on the initial repair which Sears so far has refused to reimburse us for (although they are looking into it). We spent about $560 on the fridge itself, but may have to get another one. We've lost 5 days of annual leave (and counting) sitting at home waiting for service people to come. STAY AWAY FROM SEARS!!!!